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  • Free Shipping on Orders $100+

  • 10% OFF Online Orders Over $200 CODE: ROOTS10 (Some Exclusions Apply)

  • Have questions? Call 949-424-4266

SHIPPING INFO

SHIPPING:

  • In an effort to reduce waste on our beautiful planet, we reuse & repurpose all of our packing supplies. 
  • Orders placed Monday through Friday are shipped within 24-48 business hours.
  • Orders placed on Saturday and Sunday are processed the following Monday.
  • If there is a delay in your shipment, or if an item is temporarily out of stock, we will contact you right away via email or telephone.
  • If you order more than one item, and one or more of your items are back-ordered, your in-stock item(s) will be held until your back-ordered item(s) become available.
  • ROOTS can only ship to addresses in the U.S.A.

 

ORDER CANCELLATIONS:

  • Orders can be cancelled via email prior to shipment

 

RETURN POLICY:

  • Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip. Purchaser is responsible for return shipping fees.
  • ROOTS has the right to deny the issuance of a refund on an item that has been used.
  • Items must be returned unused/unopened in the original packaging.
  • To request return authorization for a purchase made directly on our Online Store, FIRST please call us directly (949) 424-4266
    • ROOTS is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.
    • ROOTS is unable to process exchanges; all returns and sales must be completed as separate transactions.

       

      REFUNDS:

      Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip enclosed with your order. ROOTS has the right to deny the issuance of a refund to an order that is believed to be previously used.

      • Items must be returned in its original packaging. 
      • To request return authorization for a purchase made directly on our Online Store, please call us directly (949) 424-4266
        • ROOTS Beauty is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery. 
        • ROOTS Beauty is unable to process exchanges; all returns and sales must be completed as separate transactions.