SHIPPING:
- In an effort to reduce waste on our beautiful planet, we reuse & repurpose all of our packing supplies.
- Orders placed Monday through Friday are shipped within 24-48 business hours.
- Orders placed on Saturday and Sunday are processed the following Monday.
- If there is a delay in your shipment, or if an item is temporarily out of stock, we will contact you right away via email or telephone.
- If you order more than one item, and one or more of your items are back-ordered, your in-stock item(s) will be held until your back-ordered item(s) become available.
- ROOTS can only ship to addresses in the U.S.A.
ORDER CANCELLATIONS:
- Orders can be cancelled via email prior to shipment
RETURN POLICY:
- Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip. Purchaser is responsible for return shipping fees.
- ROOTS has the right to deny the issuance of a refund on an item that has been used.
- Items must be returned unused/unopened in the original packaging.
- To request return authorization for a purchase made directly on our Online Store, FIRST please call us directly (949) 424-4266
- ROOTS is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.
- ROOTS is unable to process exchanges; all returns and sales must be completed as separate transactions.
REFUNDS:
Unused products from our online shop may be returned for a full refund within 30 days of the purchase date marked on the packing slip enclosed with your order. ROOTS has the right to deny the issuance of a refund to an order that is believed to be previously used.
- Items must be returned in its original packaging.
- To request return authorization for a purchase made directly on our Online Store, please call us directly (949) 424-4266
- ROOTS Beauty is not responsible for return shipping costs or reimbursement of lost packages without proof of delivery.
- ROOTS Beauty is unable to process exchanges; all returns and sales must be completed as separate transactions.